Privacy Policy

We collect information that you provide directly to us, as well as information that is collected automatically when you use our Service.

Information You Provide

• Account Information: When you create an account, we collect your name, email address, password, and optionally your profile photo and company name.
• Project Data: Information you enter into the platform, including project details, tickets, comments, files, invoices, and time tracking entries.
• Payment Information: If you subscribe to a paid plan, we collect billing information through our payment processor. We do not store credit card numbers on our servers.
• Communications: Messages you send through the platform, support requests, and any feedback you provide.

Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and actions taken.
• Device Information: We collect information about the device and browser you use to access the Service, including IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information, including invoices and payment confirmations
• Send technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities to improve the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize the Service, including providing AI-powered features that use your project data to generate insights and recommendations
• Send promotional communications (you can opt out at any time)

Your data is stored on secure servers provided by our infrastructure partners. We use industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• An immutable audit trail that logs all significant actions within your workspace
• Automated backups with point-in-time recovery

While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data.

We integrate with and use the following categories of third-party services to operate the platform:

• Cloud Infrastructure: Hosting, database, and storage services to run the platform reliably.
• Payment Processing: Secure payment processing for subscription billing. We do not store your full payment details on our servers.
• Analytics: To understand usage patterns and improve the Service.
• Email Services: To send transactional and marketing communications.
• AI Providers: To power AI features within the platform. Your project data may be processed by AI model providers to generate responses. We do not use your data to train third-party AI models.
• Integration Partners: When you connect third-party services (e.g., GitHub, Figma), we access only the data necessary to provide the integration and in accordance with your authorization.

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal data.
• Deletion: You can request that we delete your personal data, subject to certain legal obligations.
• Data Portability: You can request a machine-readable copy of your data.
• Objection: You can object to the processing of your personal data in certain circumstances.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@betastudio.ba. We will respond to your request within 30 days.

We retain your personal data for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

Audit trail data is retained in accordance with your workspace's configured retention policy and applicable compliance requirements.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@betastudio.ba
• Address: BetaFlow, Zmaja od Bosne bb, 71000 Sarajevo, Bosnia and Herzegovina

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.